3-102-946976 SOCIEDAD DE RESPONSABILIDAD LIMITADA, hereinafter (the Company, we, us) which operates the site spinnwon.com https://spinnwon.com/ is here to provide an excellent and enjoyable gaming experience and recognize our responsibility in preventing problematic activity. Gambling should always be fun, safe, and within your control. If it starts to negatively affect your life, it’s time to take action.
1. Principles and recommendations
✔ Golden Rules for Responsible Gambling
We strongly advise all players to follow these guidelines:
- Play for fun, not for profit: Gambling is a form of entertainment, not a way to make money or recover financial losses.
- Never chase your losses: Trying to win back lost money can quickly lead to uncontrolled gambling behavior and further losses.
- Set personal limits: Decide in advance how much time and money you can afford to spend and stick to those limits.
- Balance gambling with other responsibilities: Don’t let gambling interfere with your job, family obligations, education, or health.
- Only gamble with money you can afford to lose: Never use funds meant for essential expenses such as rent, food, or bills.
- Take regular breaks: Avoid continuous sessions by stepping away from the platform periodically to clear your mind.
- Know when to stop: If gambling stops being fun or starts to feel like a burden, it's time to take a break.
- See the questions below: If your answer to the majority of them is “YES”, we advise you take action to prevent gambling from negatively impacting your life:
Answer the following questions honestly. If you respond “YES” to several of them, it may be a sign that your gambling habits are becoming unhealthy:
Does gambling negatively affect your performance at work or studies?
Have you argued with family or friends because of gambling?
Do you regularly return to gambling sites to try and win back previous losses?
Have you borrowed money, sold belongings, or taken out loans to finance your gambling?
Do you view gambling as a way to earn a living or solve financial problems?
Do you find it difficult to stop or control your gambling, even when you know it’s causing problems?
If you answered "YES" to most of these, we recommend taking proactive steps such as:
Setting deposit or session limits through our platform
Using our self-exclusion tools to take a break
Reaching out to professional support organizations
2. What to do?
Listed below are reputed organizations committed to helping those who struggle with gambling problems, and can be contacted at any time:
Gamblers Anonymous
Gambling Therapy
GamCare
3. How we can help
3.1 Cooling-Off Periods
We, the Company, are committed to promoting responsible gambling and protecting players who may wish to take a temporary break from gaming. As part of our obligations under the Gaming Control Anjouan (CGA) Responsible Gambling Code, we provide all players with the option to initiate a cooling-off period - a short-term, self-imposed exclusion from gambling activities.
Duration Options
Players may choose from the following fixed durations for their cooling-off period:
24 hours
7 days
1 month
3 months
These options are clearly presented at the point of request and must be selected by the player.
Scope of Application
The cooling-off period may be configured by the player to apply to:
Specific brand(s) operated by the Company
Specific gambling verticals (e.g., casino, sports betting, poker)
All marketing and promotional communications
The player selects these preferences during the request process.
Consent and Activation
The cooling-off period can only be activated by explicit player consent (e.g., a tick-box confirmation).
No pre-selected defaults or passive enrollments are permitted.
Once initiated, the cooling-off period will take effect immediately.
Account Access and Restrictions
During the cooling-off period, the player’s account remains accessible solely for the withdrawal of available funds.
All gambling functionality, including deposits and betting, will be completely disabled.
Ongoing wagers placed before the cooling-off period remain active and will be settled as normal.
Suspension of Marketing
All marketing and promotional communications from the Company (email, SMS, push notifications, etc.) will be suspended immediately for the full duration of the cooling-off period.
Players will not receive any bonuses, offers, or promotional materials during this time.
3.2 Self-Exclusion
We, the Company, are committed to supporting players who wish to take a longer-term break from gambling. In accordance with the requirements of the Gaming Control Anjouan (CGA) Responsible Gambling Code, we offer a self-exclusion option that allows players to voluntarily block access to all gaming services across relevant licensed brands.
Purpose of Self-Exclusion
Self-exclusion is intended for individuals who feel they are experiencing, or are at risk of experiencing, gambling-related harm. By initiating a self-exclusion, players can restrict themselves from accessing gambling products and services for a defined period.
How to Request Self-Exclusion
Players may request self-exclusion by submitting a formal request through the relevant operator's site seal. To initiate the process, please complete the Self-Exclusion Form available via the official site seal link on the Company’s website.
Duration and Scope
The minimum self-exclusion period is 12 months, with options to extend this period or request permanent exclusion.
Self-exclusion applies across all brands, platforms, and gambling verticals operated under the relevant license.
During this time, players will be fully blocked from placing bets, making deposits, or accessing promotional offers.
Marketing and Communication
All marketing and promotional communications will be immediately suspended upon activation of the self-exclusion.
Players will not receive emails, texts, push notifications, or other promotional content during the exclusion period.
Account Status and Reactivation
Accounts subject to self-exclusion will remain closed and inaccessible for the full duration of the exclusion.
At the end of the self-exclusion period, reactivation is not automatic and requires a formal written request from the player.
The Company reserves the right to assess each reactivation request in accordance with internal policies and responsible gambling guidelines.
3.3 The Company-Initiated Exclusion
In alignment with our obligations under the Responsible Gambling Code issued by Gaming Control Anjouan, we reserve the right to proactively exclude a player from accessing our gambling services if specific risk factors or serious concerns are identified.
Grounds for Exclusion
We may initiate exclusion of a player under the following circumstances:
The player is displaying clear signs of gambling-related harm, including behavior indicating loss of control, distress, or financial hardship.
The player is suspected of engaging in criminal activity or suspicious behavior that may compromise the integrity of the platform or the safety of others.
Implementation and Recordkeeping
Company-initiated exclusions will be executed immediately once the decision is made.
Each case must be fully documented, including the basis for exclusion and any supporting evidence.
All records of company-initiated exclusions will be securely stored and maintained for a minimum period of five (5) years, as required by CGA compliance standards.
3.4 Deposit Limits
To encourage responsible gambling and reduce the risk of excessive spending, we provide players with the ability to set personal deposit limits on their account.
Limit Options
Players may set deposit caps based on the following timeframes:
Daily limits
Weekly limits
Monthly limits
These limits help players stay within their chosen budget and reduce impulsive spending.
Enforcement and Adjustments
Once a deposit limit is reached, no further deposits will be accepted until the limit period resets.
If a player increases their deposit limit, the change will take effect immediately.
If a player reduces their deposit limit, the change will be subject to a mandatory 24-hour delay before taking effect.
Existing Bets
Any wagers placed prior to the activation of a deposit limit will remain valid and will be processed in accordance with normal procedures.
4. Staff Training & Player Interaction
We, the Company, recognize that well-trained staff play a critical role in identifying and responding to signs of gambling-related harm. As part of our commitment to responsible gambling, we ensure that all relevant personnel receive appropriate training and are equipped to take action when necessary.
Staff Training Requirements
All customer-facing and responsible gambling staff must be trained to:
Recognize early warning signs of problem gambling, including noticeable behavioral changes such as agitation, frustration, excessive time or money spent gambling, and expressions of financial difficulty.
Engage with players sensitively and professionally, avoiding confrontation while offering assistance and referring them to appropriate support resources and self-help tools.
Understand and apply the principles of responsible gambling in daily operations.
Player Monitoring and Interaction
The Company implements systems to monitor player behavior and detect patterns that may indicate increased risk, such as:
Excessive session lengths or deposits
Repeated failed deposit attempts
Signs of emotional distress in communications
Automated Prompts and Guidance
When risky behavior is detected, the platform should present automated pop-up messages offering players:
Information about responsible gambling tools (e.g., deposit limits, self-exclusion)
Direct links to support services and help organizations
Encouragement to reflect on their gambling behavior
These messages should be clear, non-judgmental, and tailored to the observed activity.
Escalation and Direct Contact
If concerning behavior persists despite initial warnings, staff must:
Initiate direct and personalized communication with the player to express concern
Offer assistance and guidance toward setting limits or accessing help
Consider taking further action, such as applying temporary restrictions or initiating exclusion procedures if appropriate
5. Underage playing
Players must be at least 18 years of age - or the minimum legal age required in their country of residence - to register, deposit, play, or withdraw funds on spinnwon.com.
It is the user’s sole responsibility to ensure they comply with the age restrictions applicable in their local jurisdiction. By creating an account and using our services, users confirm that they meet this legal requirement.
If it is discovered that an account has been created by a minor, we reserve the right to:
Immediately close the account
Void all activity and winnings
Report the incident to relevant authorities, if necessary
Preventing Access by Minors
We strongly advise all parents, guardians, and responsible adults to take active measures to prevent minors from accessing online gambling platforms, especially on shared or family devices. Here are some recommended steps:
Use password protection on all devices (computers, smartphones, tablets) that may access.
Do not leave devices unattended while logged into your account. Always log out when not in use.
Keep login credentials secure. Never share or store account passwords in a place where children can access them.
Restrict access to payment methods. Ensure that saved credit/debit cards, e-wallets, and online banking apps are not accessible to minors.
Avoid auto-login features on browsers and apps when using shared devices.
Install parental control or content filtering software, such as:
Net Nanny
Qustodio
CyberPatrol
These tools can block access to gambling-related websites and monitor internet activity.
⚠ Warning
Attempting to bypass age restrictions or allowing a minor to access an adult gambling account is a serious violation of our Terms and Conditions and may result in permanent bans and further legal action.
If you suspect that a minor is using an online gambling platform, please contact our support team immediately complaints@spinnwon.com. We are fully committed to helping prevent underage gambling and protecting vulnerable users.